Refund policy

At CharmChase, we take pride in ensuring that your antique and vintage treasures arrive safely and promptly. Please review our shipping policies below for a smooth and satisfactory shopping experience.

 

Processing Time

 

 • Orders are processed within 1-3 business days after purchase confirmation. For high-value or fragile items, we may require additional time for secure packaging to ensure your items are well-protected during transit.

 • Custom or special request orders may require extra processing time, and we’ll keep you informed of any delays.

 

Shipping Rates and Services

 

 • We offer worldwide shipping from our store in the Midlands, UK.

 • Shipping rates are calculated based on the size, weight, and destination of the items. The final shipping cost will be displayed at checkout before you complete your purchase.

 • Domestic UK shipping typically takes 2-5 business days.

 • International shipping delivery times vary by destination, ranging from 7-21 business days depending on customs clearance and local postal services.

 

Packaging and Protection

 

 • We take special care when packing your order, especially with fragile or rare antique items. All items are securely packaged with appropriate cushioning and materials to protect them during shipping.

 • For particularly delicate items, we may use additional protective measures like double boxing or custom padding.

 

Customs, Duties, and Taxes (International Orders)

 

 • Please note that international orders may be subject to customs fees, import duties, and taxes, which are the buyer’s responsibility. We recommend checking with your local customs office for more information on potential charges.

 • CharmChase is not responsible for any delays caused by customs procedures.

 

Tracking Your Order

 

 • Once your order has been dispatched, you will receive a confirmation email with tracking details. You can monitor your shipment’s progress through the provided link.

 • If tracking details indicate any issues or delays, please reach out to us, and we will assist you in resolving them.

 

Shipping Delays

 

 • While we do our best to meet our processing and delivery estimates, shipping delays may occur due to factors beyond our control, such as postal service disruptions, customs delays, or extreme weather conditions. If you have concerns about the status of your shipment, feel free to contact us for assistance.

 

Lost or Damaged Packages

 

 • If your package is lost or arrives damaged, please contact us immediately. We will work with the shipping carrier to resolve the issue. In cases of damage, please retain the packaging and photograph the item for insurance purposes.

 • We offer insurance on high-value items for an additional fee. Please contact us before completing your purchase if you would like to add insurance to your order.

 

Local Pickup

 

 • If you’re located near the Midlands, UK, and prefer to pick up your item in person, please select the “Local Pickup” option at checkout. We’ll notify you when your order is ready for collection and arrange a convenient time.

 

Returns and Exchanges

 

We accept returns on all items within 14 days of receipt. Please notify us within this period if you wish to return an item. The item must be returned in its original condition and packaging. Buyers are responsible for return shipping costs.

As we specialize in vintage and antique items, please note that these products may have signs of wear, age-related patina, and minor imperfections such as scuffs, scratches, or discoloration. These characteristics are part of their charm and authenticity. We do our best to provide detailed descriptions and images of each item, but we encourage customers to review the product details carefully before making a purchase.

If an item arrives damaged or significantly different from the description, please contact us within 7 days of delivery, and we will assist you with the return or exchange process.

Thank you for shopping with us!

 

Contact Information

 

If you have any questions about our shipping policy or need assistance with your order, please contact us at [charmchaseuk@gmail.com] or through our website’s contact form.

 

This policy ensures transparency and sets expectations for customers while emphasizing the care CharmChase takes in handling antique items. Let